Customer Care Coordinator - Solihull - Permanent - £28,000 (negotiable)
This is a great opportunity for a Customer Care Coordinator to move to the next level in their career and express their skills and knowledge working with a very busy new build housing developer with sites around the South and East Midlands.
As a Customer Care Coordinator, you will be required to liaise with contractors and customers daily in order to deliver excellent customer service.
Customer Care Coordinator Responsibilities
- You will use your knowledge as a Customer Care coordinator to check and ensure work has been carried out to the purchaser s satisfaction and in line with SLA s.
- Visit sites and meet with customers as and when required in order to close off any complaints that are raised Managing staff Interacting with new homeowners, Site Managers, Customer Care-Technicians and Sub-contractors daily
- Responding to phone calls and emails from customers and sub-contractors
- ensuring all communications are logged and updated
- Raising jobs and tasks for works required and managing customer care technicians' diaries to ensure effective and timely service for our customers
- Carrying out calls to customers Validating complaints and resolving problems quickly and efficiently, seeking direction where required
Customer Care Coordinate Requirements
You should be experienced with being organised, self-motivated, efficient and capable of managing their time and the department in order to provide a quality service to our customers. Thorough knowledge of NHBC standards and previous customer care experience within the construction industry excellent ICT skills.
9 to 5 working hours, with 1 hour lunch and 1 day working from home.
Salary: £28,000 (negotiable) per annum + Package (including annual bonus, pension)