Location: Menston, Ilkley, Leeds
Term: Permanent | Full-time
We are looking for a knowledgeable and enthusiastic individual based in Leeds with experience in the automation or engineering industry. Office-based, the sales engineer must have the ability to advise, follow up and complete sales interactions with our customer base and identify opportunities for them along the way.
As an Internal Sales Engineer, your main responsibilities will be to:
- Deliver excellent customer service
- Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty
- Consistently generate profitable sales for the branch, via the telephone by effectively using a range of techniques and resources
- Identify and action appropriate steps to rectify any shortfalls
- Manage customer queries in relation to invoices, orders or stock
- Understand the customer cycle by proactively targeting new customers and developing them into consistent live trading accounts
- Embracing digital channels to enhance the customer offering by proactively promoting the webshop and other digital offerings.
- Collaborating with customers, colleagues and suppliers by supporting with promotions, sales events, supplier days and new product launches
- Utilising IT systems such as Workspace, Power BI and Microsoft Office to support the customer experience.
- Supporting in other areas of the branch as required
The Person:
As an Internal Sales Engineer, you will need:
- Experience of working in a highly competitive customer focused role (B2B, B2C, retail/hospitality)
- Experience of working within a sales / target driven role
- To be customer centric with a customer service background
- To demonstrate proactive sales via phone, face-to-face & online
- To have had experience of working in a fast-paced role, whilst maintaining a consistent eye for detail
- A flexible approach and an ability to work under pressure
- An ability to recognise sales opportunities
- An ability to embrace change and new technologies