Contract/Operations Manager
The role
As the Contract / Operations Manager, you will oversee the comprehensive management of a critical maintenance contract for a key client. Your primary focus will be on ensuring outstanding performance, compliance with safety and well-being standards, client and customer satisfaction, and financial success aligned with company expectations.
Contract Management:
- Manage and oversee the entire London Borough of Hillingdon contract, ensuring adherence to agreed terms, performance metrics, and key indicators.
- Cultivate positive relationships with the authority and other stakeholders, serving as the primary contact for operational matters.
- Collaborate closely with the client, understanding their needs and ensuring successful service delivery.
Day-to-Day Operations Management:
- Supervise and coordinate planned reactive maintenance activities, ensuring timely responses and issue resolutions in line with service level agreements.
- Implement and monitor capital replacement programs to enhance asset conditions based on client specifications.
- Conduct routine site visits to assess work quality, safety protocols, and provide constructive feedback to the team.
Third-Party Works Business Development:
- Identify and pursue business opportunities for expanding the third-party works business, encompassing both illuminated and non-illuminated asset-related projects.
- Develop and execute strategic plans to achieve growth targets, establishing J McCann Limited as a market leader.
- Collaborate with sales and marketing teams to craft competitive proposals and bids for potential projects.
Financial Management:
- Manage the budget for the London Borough of Hillingdon contract and the third-party works business, ensuring financial targets are met or exceeded.
- Monitor project costs, resource allocation, and profitability, implementing cost-saving measures as necessary.
Team Leadership and Development:
- Lead and motivate operational staff, equipping them with the necessary skills and knowledge for effective performance.
- Provide guidance and support, fostering a positive and collaborative work environment.
- Conduct performance evaluations and identify training needs to promote professional growth.
Qualifications and Experience:
- A degree in Business Management, Engineering, or a related field.
- Must have at least five years streetlighting management experience.
- Proven experience in contract management, operations management, and business development, preferably within the infrastructure services sector.
- Strong understanding of planned reactive maintenance, capital replacement programs, and asset management.
- Track record of successfully growing and managing third-party works business.
- Excellent communication, negotiation, and interpersonal skills for building and maintaining positive client relationships.
- Financial acumen with the ability to manage budgets and financial performance.
- Effective leadership skills to inspire and lead a team towards achieving business objectives.
- Knowledge of local regulations, policies, and procedures related to infrastructure services is advantageous.
- Proficiency in relevant software and tools used for contract and project management.
ABOUT US
McCann Ltd is a leading civil and electrical engineering construction company that operates throughout the UK on major road, rail, and airport infrastructure projects for public and private sector clients.
We provide our clients with integrated infrastructure solutions that meet business needs and exceed expectations each time.
Since our formation, some forty years ago we have developed a wide range of specialist contracting services to support the successful delivery of major infrastructure projects throughout the UK. As a leading supplier and installer of street lighting, traffic signs, signals, communication systems and associated civil engineering we can also play a key role in the development of project design and buildability whilst working comfortably within a wide range of contractual arrangements.
With a large, highly skilled, directly employed workforce, supported by an extensive specialised plant fleet we can take on and deliver the most demanding of projects to programme and budget.
Furthermore, as a business, employer, and member of the wider community, we fully recognise our social responsibility, always striving to build a safe, sustainable entity which is environmentally responsible.
With an ambitious strategy, we are poised for further growth and success, so if you are committed, talented and enthusiastic, McCann’s is the right place for you.
WHAT WE OFFER
In return we offer an opportunity to work on some of the UKs most exciting construction projects, in a fast-paced environment where each day brings new challenges as well as a competitive salary and benefits package. We will always consider flexible working hours and arrangements.
- 25 days annual leave entitlement, plus bank holidays
- Competitive salary
- Private Health Insurance (Family Cover)
EQUALITY, DIVERSITY & INCLUSION
J McCann is an equal opportunities employer and will not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or parental leave, race, religion or belief, sex, or sexual orientation.
In line with our Social Value commitment, we will guarantee an interview to any member of
groups experiencing disadvantage, including long term unemployment, ex-offenders and those not in education, employment or training that meets the essential competencies set out in the job description and person specification.
As an employee, you have the right to:
- A workplace that is free from unlawful discrimination, harassment, or bullying
- Inclusive practices and behaviour in the workplace
- Equal access to benefits and conditions
- Fair allocation of workloads
- Competitive merit-based selection processes for recruitment and promotion
- Accessible processes to deal with work-related complaints and grievances
Every employee is responsible for their own safety and the safety of other in the workplace and has a duty to report any issues or perceived risks to their line manager in the first instance or the Health and Safety department.