Job Title: Technical Support Engineer (Telecoms)
Location: North West England
Reports To: Technical Manager
Job Type: Permanent
Salary: Negotiable
Objectives for this Technical Support Engineer Role:
- Pre & Post sales technical supportS
- Supporting test activities with customer during Type acceptance phases
- Training partners and internal field operators on equipment
Main functions for this Technical Support Engineer Role:
- Remote customer support, analysing technical questions on already deployed systems
- Support Central Help Desk analysis collecting and forwarding all the required information in a structured way
- Perform detailed and thorough analysis of the gathered information filtering technical issues to be escalated to Central Help Desk, being able to solving most of the basic issues
- Piloting/interoperability testing of equipment into customer networks
- Supporting the acceptance phase required to verify the functions, features, performance, interworking, conformance and quality of equipment in front of the customer
- Manage NMS and OSS systems on Linux/Unix platforms
- Support Radio Link Planning activities, including calculation with various tools of link budgets and propagation
- IP Network design and troubleshootin
- Supporting technical sales department for Customer feature workshops / demonstrations on new/extended feature sets
Key Skills Required for this Technical Support Engineer Role:
- Degree in Electrical or Telecommunications or equivalent
- 2+ years of relevant experience in Telecom
- Planning, organisational, analytical, decision making and problem solving skills
- Detailed knowledge of telecommunications standards and practises
- Knowledge on Unix/Linux preferred
- Knowledge of Network management systems and techniques
- Knowledge of IP and TDM technology
- Excellent English verbal, written and presentation skills
- Self-motivated with the ability to work under pressure
- Cisco CCNA/P preferred