Role Overview: Full-Time
An established engineering firm with over three decades of industry experience is seeking a skilled professional to join its growing team. Operating as a certified B Corporation, this organisation places a high priority on sustainability, ethical practice, and social responsibility. The company delivers a variety of mechanical and electrical services - both installation and ongoing maintenance - with a customer base spanning educational institutions, public sector facilities, industrial sites, housing, and offices.
In this client-facing position, you'll play a pivotal role in supporting business development and operational delivery. You'll manage your workload independently while ensuring that client communications and internal documentation are handled promptly and precisely. The role demands a solid understanding of operational HVAC systems within active buildings. You will use this knowledge to create detailed cost estimates for jobs ranging in value from £10,000 to £200,000.
Main Duties:
- Develop a deep understanding of the company's full service offering
- Investigate mechanical issues and turn your findings into formal client quotations
- Create accurate cost proposals and follow up on their status
- Maintain clear records in the CRM system throughout the project lifecycle
- Conduct site visits or desktop reviews to assess technical requirements and propose tailored solutions
- Interpret drawings and technical documents to support pricing and scope development
- Prepare material and labour quantity take-offs to inform estimates
- Liaise with suppliers and subcontractors to gather pricing
- Suggest preliminary project timelines in support of your cost assessments
- Collaborate across internal teams to produce comprehensive M&E project quotes
- Share technical knowledge with the wider estimating team
- Work with operations to ensure smooth handover and delivery of secured work
- Maintain supplier and partner relationships to stay informed about current market conditions
- Build strong client connections and identify future project opportunities
- Support ongoing account management
Key Responsibilities:
- Foster effective communication between clients, colleagues, and managers, representing the business in a professional and courteous manner
- Oversee progress against key deliverables, keeping your manager informed and highlighting critical updates to relevant departments
- Track performance using KPIs and SLAs and provide status reports to leadership when requested
- Support junior team members through mentorship and sharing best practices
- Strive to meet objectives set by your line manager
- Contribute to departmental efficiency, compliance, and improvement initiatives
- Be based primarily at the head office with travel to project sites as needed
Candidate Profile:
- Excellent interpersonal and communication skills with both clients and colleagues
- A proactive mindset focused on improvement and learning
- Self-driven, dependable, and professional
- Capable of identifying risks and offering pragmatic solutions
- Responsive to client needs and escalation of issues
- Willingness to lead by example and uphold company standards
- Commitment to sustainability and compliance with quality, health, and safety frameworks (ISO 9001, 14001, 45001)
- Alignment with the organisation's mission to operate responsibly and ethically
Essential Experience & Qualifications:
- Hands-on experience with heating, chilled water, domestic water, and basic gas systems in active buildings
- Familiarity with capital equipment such as boilers, pumps, and chillers
- Minimum NVQ Level 2 qualification in HVAC or a related trade
- Valid UK driving licence with no major endorsements
- Clear criminal background check (DBS)
- At least 5 years of relevant industry experience
- Competence in Microsoft Office and estimating software
- Strong analytical, planning, and teamwork skills